The issue that caused performance impact and timeouts has been addressed overnight on the backend. We have improved the failover and load balancing of our container infrastructure that handles services that were impacted in our phishing.
Update 01/23/2020 18:05 PM 6 days
ExchangeDefender SQL driven properties (admin, r.xdref.com, etc) are moving slower than usual today, we are allocating additional resources to the instances serving these services and expect the performance to return to nominal by 1:20 PM EST. The issue is within the ExchangeDefender cloud and is being addressed by our team right now.