LOUIE access issues (Resolved) Outage
16 days

Access has been restored to users on the dismounted database. We are now investigating why the automatic failover didn't occur for the dismounted database.

Update 11/13/2019 01:12 AM 16 days

A mailbox node in the LOUIE cluster lost one of its uplinks and has caused one database to become dismounted. Prior to losing the uplink, the node held 6 mailbox databases and five successfully failed over to another node. It is currently unclear why the single database did not fail over to a replicated node, but we will investigate it further after we've restored service. We're in the process of replacing the uplink and service should be restored shortly.